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PT Case Manager - Supportive Housing (20 hours per week)

Position Summary:  A Supportive Housing Case Manager should be able to make mature judgements, demonstrate leadership, possess good communication skills, and maintain effective interpersonal relationships with Montachusett Home Care staff, and consumers.

Role and Responsibilities

  • Identify residents with need and assist them with securing information and refer them to appropriate service providers, as requested.
  • Provide outreach, advocacy and crisis intervention accordingly, when the resident is not an Aging Services Access Point (ASAP) consumer
  • Act as the case manager to those residents receiving ASAP Home Care Program Services.
  • Plan and schedule on-going activities for the residents of the housing authority; provide educational trainings on topics of interest to residents.
  • Assist in marketing the “assisted living like” services to potential residents.
  • Maintain consumer records on all residents regardless of the ASAP status
  • Assist housing authority staff with resident issues by providing information and referral services to appropriate service agencies.
  • Facilitate monthly meetings with the housing authority representative and provider representative to monitor resident issues, needs, and services.
  • Identifying and referring residents appropriate for AFC, GAFC, PCA, Caring Homes, Supportive and Congregate Housing, Caregiver Initiatives, Money Management, Volunteer Services, etc.
  • Advocating effectively on behalf of elder applicants and clients to assist them in availing themselves of wide range of public and private benefits and programs.    
  • Assisting in problem resolution.
  • Maintaining a thorough knowledge base regarding community resources,
  • Participating in staff meetings and in service trainings,
  • Maintaining case record documentation in a timely and comprehensive manner in accordance with EOEA, DMA regulations, standards and MHCC procedure manuals
  • The Supportive Housing Case Manager shall perform other related duties as assigned.

Qualifications and Education Requirements

A Bachelor’s degree in social work or a related field and two years’ experience in casework, or related activity.  Experience in a human service field is preferred.  A Master’s Degree in Social Work or a related field and one year of related experience is preferred.

The Worker must be able to work with a diverse population, make mature judgements, possess good communication skills and maintain effective interpersonal relationships.  Knowledge of basic medical, mental health, social service delivery systems, as well as acceptable record keeping practices is essential.

A valid driver's license and a legally insured and registered motor vehicle are required.  (A copy of current license and registration will be on file in the personnel record.)

Essential Functions:

Physical:

  • Visual, speaking, auditory and mobile capacity necessary:
  • Capacity to see computer screen, read written material, and drive a car.
  • Capacity to hear and speak on the telephone.
  • Capacity to communicate verbally with consumers, caregivers, supervisors and managers.
  • Capacity for fine manipulation in the frequent use of office equipment such as computers, copy machines, fax machines, telephones, calculators, etc.
  • Capacity to drive in all-weather to visit consumers in their homes
  • Capacity to navigate uneven terrain in all-weather to visit consumers in their homes
  • Capacity to climb stairs
  • Ability to sit or stand for extended periods of time.
  • Occasional reaching and grabbing objects with both hands, twisting of hand and wrist, and pushing and pulling of objects.
  • Occasional bending, squatting, and twisting to perform work functions.
  • Occasional capacity to lift up to 25 pounds.

Mental:

  • Ability to understand and/or interpret complicated program instructions and laws.
  • Capacity to learn complicated computer software
  • Capacity to deal rationally and calmly with varying personalities
  • Capacity to work well in fast paced, rapidly changing environment.         

Environmental:

  • Work is split between indoor office work and traveling outdoors to meetings, trainings and consumers’ homes.
  •  Must be able to tolerate odors and pollutants including but not limited to smoke, air fresheners, pet dander, personal odors, etc. from a variety of in-home conditions.
  • Must be able to tolerate by-products of office machine operation.
  • Must be able to tolerate heat and cold of seasonal changes and indoor temperatures.
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